Access Your Medical Records • Report a Concern
Effective September 1, 2025, Texas law (HB 4224) requires most health-care “covered entities” that provide services directly to patients to prominently post clear, detailed instructions both on their website and at any physical facility explaining:
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How a consumer can request their health care records from the entity;
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How to contact the disciplinary or licensing authority that oversees the entity; and
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How to file a consumer complaint under the consumer-information statute (Tex. Health & Safety Code §181.103).
Requesting Healthcare Records
Business Information:
Weltitude Psychology, PLLC
Michigan & Texas
(512) 222-4686
Privacy@weltitudepsychology.com
Website: www.weltitudepsychology.com
Mailing Address
1710 Keller Parkway #4519
Keller, TX 76248
Licensure Information:
Seth Savoie, Psy.D.
Licensed Psychologist
Texas License #40182
Michigan License #6301019648
(512) 222-4686
therapy@weltitudepsychology.com
You have the right to request a copy of your mental health records. To request your records, please make your request in one of the following ways:
1. Making a verbal request to your treatment provider during an appointment, by phone, or through the client portal. Your provider will assist you in accessing the documents.
Phone:
(512) 222-4686
Client Portal:
Click Here
2. Making a written request by mail:
Mailing Address
Dr. Seth Savoie
Weltitude Psychology, PLLC
1710 Keller Parkway #4519
Keller, TX 76248
Release of Information (ROI) Form
Notice: please see privacy notice for more information on accessing your records, requesting amendments to your records, and more.
How to File a Complaint & Contact the State Licensing/Disciplinary Agency
If you are dissatisfied with any aspect of our work together, I encourage you to speak with me directly. I welcome the opportunity to address your concerns and make adjustments where appropriate. Open communication is a vital part of the therapeutic process.
If you believe your rights as a client have been violated or you are unable to resolve a concern directly with me, you have the right to file a formal complaint with the appropriate state licensing board based on your residency or the location where services were rendered:
Texas Clients
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Website: https://www.bhec.texas.gov
Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of Attorney General: Office of the Attorney General - Consumer Protection: https://www.texasattorneygeneral.gov/consumer-protection
Michigan Clients
Michigan Department of Licensing and Regulatory Affairs (LARA)
Bureau of Professional Licensing – Enforcement Division
P.O. Box 30670
Lansing, MI 48909
Phone: 517-241-0205
Website: https://www.michigan.gov/lara
File a Complaint Online: https://www.michigan.gov/lara/bureau-list/bpl/complaint
Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Michigan Department of Attorney General: https://www.michigan.gov/ag/complaints
Privacy Rights (HIPAA Violations)
You may also contact the U.S. Department of Health and Human Services – Office for Civil Rights if you believe your privacy rights have been violated under HIPAA:
Phone: 1-877-696-6775
Website: https://www.hhs.gov/ocr